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Help Centre

Frequently Asked Questions

Everything you need to know about our VIP & NRI matchmaking service. Can't find your answer? Call us directly.

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General
VIP Service
NRI Matrimonial
Process
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General Questions
5 questions

VIP Matrimonial Today is India's most exclusive matrimonial service, designed specifically for VIPs, HNIs, business families, and NRI professionals. Unlike mass matrimonial portals, we offer a deeply personalised, human-led matchmaking experience.

We assign you a dedicated Relationship Manager who understands your background, family expectations, and life goals β€” and hand-picks compatible alliances from our 12,000+ verified VIP profile network.

✦ 100% confidential · Zero spam · Dedicated Manager · Verified profiles only

Mass portals are self-service β€” you browse thousands of profiles yourself with no filtering for quality or compatibility. VIP Matrimonial Today is the opposite:

  • No algorithm β€” a real Relationship Manager curates your matches
  • No mass exposure β€” your profile is never publicly visible
  • Background-verified profiles only β€” no fake or unverified accounts
  • Dedicated support β€” one point of contact for your entire journey
  • VIP-only network β€” business families, HNIs, NRIs, professionals

Our service is open to unmarried individuals and their families from the following backgrounds:

  • Business families and HNIs (High Net Worth Individuals)
  • Senior professionals (doctors, lawyers, IAS/IPS, executives)
  • NRIs and PIOs based anywhere in the world
  • Educated individuals seeking alliance from a comparable family

There is no age restriction, and we work with candidates of all religions, castes, and communities across India and abroad.

Timelines vary depending on your specific requirements, but based on our experience with 3,200+ successful alliances:

  • First profile suggestions: Within 7–14 days of joining
  • First introduction: Usually within 2–4 weeks
  • Alliance finalised: Most families see positive outcomes within 3–6 months
⏱ The more clearly you define your expectations, the faster we can find compatible matches.

Yes β€” basic registration is completely free. You can submit your details, speak with our team, and understand the service with zero commitment.

Premium membership plans are available for enhanced features like priority matching, dedicated manager allocation, and profile promotions. Our team will walk you through the options during your initial consultation.

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VIP Service
6 questions

Our VIP Matchmaking service is a white-glove, relationship-manager-led experience for high-profile Indian families. You are assigned a dedicated Relationship Manager who:

  • Conducts a detailed in-depth consultation with you and your family
  • Builds a comprehensive profile with your exact requirements
  • Hand-picks compatible alliances from our exclusive VIP network
  • Facilitates introductions at your pace and comfort level
  • Handles all communication and coordination discreetly

Yes. Every premium member is assigned one dedicated Relationship Manager who serves as your single point of contact throughout the entire journey β€” from profile creation to alliance finalisation.

Your manager is available Monday–Saturday, 9AM–7PM IST, and can be reached via phone or WhatsApp for any queries, updates, or concerns.

Profile suggestions depend on your chosen membership tier. Typically, premium members receive 3–8 curated, hand-picked profiles per month β€” each reviewed by your Relationship Manager before being shared.

We prioritise quality over quantity. Every profile you receive is assessed for compatibility against your family background, profession, values, and personal preferences.

Absolutely. Many of our registrations are done by parents on behalf of their son or daughter. We fully understand the Indian family-led matrimonial tradition and work comfortably with both candidates and their families.

You can register, communicate, and manage the entire process as a family β€” with the candidate's involvement at whatever level you choose.

Yes. We work with families across all religions (Hindu, Muslim, Sikh, Christian, Jain, Parsi, and others) and all communities and castes across India. We have a strong presence in North India, Maharashtra, Gujarat, South India, and major NRI hubs worldwide.

Every profile in our VIP network goes through a manual verification process including:

  • Identity verification (government ID)
  • Profession and income background check
  • Family background review
  • Phone verification with a personal call from our team

Profiles that do not meet our standards are not added to the network. This ensures you only interact with genuine, serious alliances.

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NRI Matrimonial
5 questions

We serve NRI clients in 40+ countries including:

  • North America: USA, Canada
  • Europe: UK, Germany, France, Netherlands, Sweden
  • Middle East: UAE, Saudi Arabia, Qatar, Kuwait, Bahrain
  • Asia-Pacific: Australia, New Zealand, Singapore, Japan
  • And many more across the globe

All communication is done remotely via phone, WhatsApp, and video call β€” no travel required to start the process.

No. The entire process can be conducted remotely. Our NRI Relationship Manager is experienced in managing cross-border matchmaking and handles:

  • Video call introductions between families
  • Time-zone adjusted communication
  • India visit coordination (when you're ready to meet in person)
  • Documentation and background verification remotely

Yes. We have a large pool of profiles from India-based families who are open to alliances with NRIs, including candidates who are willing to relocate abroad after marriage. You can specify your exact preference during registration and we will match accordingly.

This is one of our core strengths. Our Relationship Managers conduct detailed consultations to understand your family's values, traditions, and cultural expectations β€” and match those against the NRI candidate's upbringing, family background, and lifestyle.

We don't just look at profession or income β€” we assess cultural fit, family involvement level, and long-term life goals to ensure lasting compatibility.

Yes. We welcome registrations from NRIs, PIOs (Persons of Indian Origin), and OCI (Overseas Citizen of India) cardholders. We also work with Indian-origin professionals who hold foreign citizenship but maintain strong ties to their Indian roots and culture.

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Our Process
5 questions

Getting started is simple:

  • Step 1: Fill the free registration form on our homepage (takes under 2 minutes)
  • Step 2: Our team will call you within 24 hours for a brief consultation
  • Step 3: A dedicated Relationship Manager is assigned to you
  • Step 4: Your profile is built and entered into our VIP network
  • Step 5: You start receiving curated, compatible match suggestions

During the consultation, your Relationship Manager will gather the following:

  • Personal details (name, age, education, profession)
  • Family background (parents' profession, siblings, native place)
  • Partner preferences (age range, education, profession, location)
  • Religious/community requirements (if any)
  • Lifestyle preferences and values
  • A recent photograph (optional but recommended)

Once you shortlist a profile, your Relationship Manager facilitates the introduction in the most comfortable way for both families:

  • Initial contact: Exchange of profiles (with your consent)
  • Virtual meeting: Video call introduction arranged by our team
  • Family interaction: Parents/family meeting (in-person or virtual)
  • In-person meeting: Coordinated by your manager at a neutral location

Every step happens at your pace. There is never any pressure to move forward.

You are never obligated to proceed with any profile. Simply share your feedback with your Relationship Manager β€” the more specific your feedback, the better we can refine our search for future suggestions.

There is no pressure at any stage. Our goal is to find the right match, not to push timelines.

Yes. Your Relationship Manager remains available even after the alliance is finalised. We can assist with:

  • Facilitating further family communications
  • Guidance on next steps (roka, engagement, wedding planning referrals)
  • Any concerns or questions as families get to know each other

We celebrate every successful alliance and our relationship with families doesn't end at introduction β€” it continues through the journey.

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Privacy & Safety
5 questions

Absolutely. Your profile is never made publicly visible. It is only shared with specific, compatible candidates β€” and only with your explicit consent before each introduction.

Your contact details, photographs, and personal information are never shared without your approval. This is one of the most fundamental differences between us and public matrimonial portals.

πŸ”’ 100% private Β· No public listing Β· No sharing without consent

Your data is stored securely and used exclusively for matchmaking purposes. We do not sell, rent, or share your personal information with any third party for marketing or any other purpose.

You can read our full Privacy Policy here for complete details on data handling, storage, and your rights.

Our closed, invite-only VIP network is the biggest safeguard. We do not have open signups β€” every profile is reviewed and manually verified by our team before being added to the network.

Verification includes identity confirmation, phone verification, and a background check on family and professional details. Any suspicious or unverified profile is immediately removed.

Yes. You can request a profile pause or deletion at any time by contacting your Relationship Manager or emailing us at admin@matrimonialtoday.com. Your data will be removed from our active network immediately upon request.

We recommend the following for first in-person meetings:

  • Meet in a public place (hotel lobby, restaurant) for the first meeting
  • Inform a trusted family member about the meeting details
  • Have a family member present if you prefer
  • Inform your Relationship Manager before and after the meeting

Our Relationship Managers are always available to coordinate and support. Your safety is our priority at every stage.

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Pricing & Plans
4 questions

Our pricing is customised based on your requirements, level of service, and membership tier. We have plans to suit different needs β€” from standard VIP membership to full white-glove concierge service.

Exact pricing is discussed during your personal consultation with our team. There are no hidden fees β€” everything is transparent and agreed upon before you begin.

πŸ“ž Call +91 9999 885 303 or WhatsApp us to get a personalised quote.

Our refund and cancellation policy is discussed transparently before you join. Since we provide a personalised, relationship-manager-led service, refund terms are discussed on a case-by-case basis.

Please speak with our team for complete details before making any payment. You can also refer to our Terms of Service for full terms.

We accept all major payment methods including:

  • Bank transfer (NEFT / RTGS / IMPS)
  • UPI (Google Pay, PhonePe, Paytm)
  • Credit / Debit cards
  • International wire transfer (for NRI clients)

All payment details are shared securely through official channels only. Never make payments to unknown accounts β€” always verify with your Relationship Manager.

Yes. You can register for free, speak with our team, and understand the full process before making any commitment. There is no pressure to pay immediately.

Your free registration gives you access to an initial consultation with a Relationship Manager, who will explain the service, answer your questions, and give you a clear picture of what to expect β€” all before you decide to join a paid plan.

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Still Have Questions?

Our Relationship Managers are available Mon–Sat, 9AM–7PM IST. Reach us instantly on WhatsApp or phone.

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